Terms and Conditions

Lengwadi Accessibility Policy

1. Introduction

At Lengwadi, we are committed to providing an inclusive and accessible platform for all users, including those with disabilities. We strive to ensure that our services, website, and content are accessible to everyone, in compliance with South African accessibility laws, the GDPR, and the POPIA.

2. Commitment to Accessibility

We aim to:

• Enhance the user experience for everyone, regardless of physical or cognitive ability.
• Adhere to the principles of the Promotion of Equality and Prevention of Unfair Discrimination Act, 2000 (PEPUDA) in South Africa.
• Comply with international standards, including the Web Content Accessibility Guidelines (WCAG) 2.1.
• Respect and uphold the rights of individuals under the GDPR and POPIA.

3. Website Accessibility

3.1 Accessible Design:

• Our website is designed to be navigable and usable by individuals with disabilities, including those who use assistive technologies such as screen readers.
• We use semantic HTML and ARIA (Accessible Rich Internet Applications) landmarks to facilitate navigation.

3.2 Text and Visual Elements:

• Text on our website is designed to be readable, with adjustable font sizes and high contrast options.
• We provide alternative text for images and multimedia content to ensure that visual information is accessible to users with visual impairments.

3.3 Keyboard Navigation:

• Our website is fully navigable using a keyboard, enabling users with motor disabilities to access all features without a mouse.

4. Content Accessibility

4.1 Clear and Simple Language:

• We use clear and simple language in our content to ensure that it is easily understandable by all users, including those with cognitive disabilities.

4.2 Translations and Localization:

• Where possible, we offer translations and localization options to accommodate users who speak different languages.

5. User Feedback and Assistance

5.1 Feedback Mechanism:

• We welcome feedback on the accessibility of our website and services. Users can report accessibility issues or suggest improvements by contacting us at help@lengwadi.co.za.

5.2 Support Services:

• Our support team is available to assist users with disabilities in navigating our platform and accessing our services. Users can reach out to us via email at hello@lengwadi.co.za or by phone.

6. Legal Compliance

6.1 South African Accessibility Laws:

• We comply with the Promotion of Equality and Prevention of Unfair Discrimination Act, 2000 (PEPUDA), ensuring that our services do not discriminate against individuals with disabilities.

6.2 GDPR Compliance:

• Under the GDPR, users have rights regarding their personal data, including access, rectification, deletion, restriction of processing, and data portability. We ensure that our data handling practices respect these rights.

6.3 POPIA Compliance:

• We adhere to the Protection of Personal Information Act (POPIA) in South Africa, ensuring that personal information is processed lawfully and securely. Users have the right to access, correct, and request deletion of their personal information.

7. Training and Awareness

7.1 Staff Training:

• We provide regular training for our staff on accessibility best practices and legal requirements to ensure that our team is equipped to support all users effectively.

7.2 Awareness Campaigns:

• We conduct awareness campaigns to educate our community about the importance of accessibility and inclusivity.

8. Continuous Improvement

8.1 Regular Audits:

• We conduct regular accessibility audits of our website and services to identify and address any issues.

8.2 User Involvement:

• We involve users with disabilities in testing and feedback processes to ensure that our platform meets their needs.

9. Contact Information

For any questions, concerns, or feedback regarding our Accessibility Policy, please contact us at:

Email: help@lengwadi.co.za
Phone: 27 72 478 5542
Address: Indawo Lifestyle Centre. Plooyseville AH, Midrand, 1605

10. Amendments

We may update this Accessibility Policy from time to time to reflect changes in our practices and legal requirements. Users will be notified of significant changes via our website or email.

11. Conclusion

Lengwadi is dedicated to providing an accessible and inclusive platform for all users. We believe that everyone should have equal access to our services and are committed to continuous improvement in this area. Your feedback is invaluable in helping us achieve this goal.

Cancellation Policy

1. Introduction

At Lengwadi, we are committed to providing a transparent and user-friendly experience for both customers and creators. This Cancellation Policy outlines the terms and conditions under which bookings may be cancelled on Lengwadi.co.za.

2. Cancellation by Customers

2.1 Standard Cancellations:

• Customers can cancel a booking by logging into their Lengwadi account and navigating to the relevant booking details page.
• Cancellation requests must be made more than 48 hours before the scheduled service date to be eligible for a refund.

2.2 Short-Notice Cancellations:

• Cancellations made within 48 hours of the scheduled service date are not eligible for a refund, except in cases where the service provider cancels the booking or due to force majeure events.

3. Cancellation by Creators

3.1 Creator-Initiated Cancellations:

• Creators can cancel a booking by logging into their Lengwadi account and navigating to the relevant booking details page.
• Creators must notify the customer and Lengwadi support team at hello@lengwadi.co.za immediately upon cancellation.

3.2 Penalties for Creators:

• Repeated cancellations by a creator may result in penalties, including temporary suspension or permanent termination of their account on Lengwadi.

4. Force Majeure

4.1 Definition:

• Force majeure events include natural disasters, government actions, strikes, or any other events beyond the control of the parties involved that prevent the fulfillment of the booking.

4.2 Refunds:

• In the event of a force majeure, either party may cancel the booking, and the customer will be eligible for a full refund.

5. Fees and Refunds

5.1 Refund Eligibility:

• Customers who cancel more than 48 hours before the scheduled service date are eligible for a refund, subject to a 20% cancellation fee awarded to Lengwadi.
• Customers who cancel within 48 hours of the scheduled service date are not eligible for a refund, except in cases of force majeure or service provider-initiated cancellations.

5.2 Processing Time:

• Refunds will be processed within 7-10 business days of the cancellation request being approved.

5.3 Transaction Fees:

• Lengwadi will not refund any transaction fees incurred during the booking process.

6. Procedure for Cancellations

6.1 How to Cancel:

• Customers and creators can cancel a booking through their Lengwadi dashboard by selecting the appropriate booking and clicking on the “Cancel” button.
• An email confirmation of the cancellation will be sent to both parties.

6.2 Notification:

• Both the customer and the creator will receive an email notification confirming the cancellation and any applicable refunds or fees.

7. Disputes and Resolution

7.1 Dispute Resolution:

• Any disputes arising from cancellations will be handled in accordance with our Dispute Resolution Policy.
• Lengwadi will facilitate communication between the parties to resolve the dispute amicably.

7.2 Arbitration:

• If disputes cannot be resolved informally, they will be submitted to arbitration as per the laws of South Africa.

8. Legal and Regulatory Compliance

8.1 GDPR Compliance:

• Customers in the European Union have the right to request the cancellation of bookings in compliance with the GDPR. This includes the right to withdraw consent for the processing of personal data related to the booking.

8.2 POPIA Compliance:

• Customers in South Africa have the right to request the cancellation of bookings in compliance with the Protection of Personal Information Act (POPIA). This includes the right to access and correct personal information related to the booking.

9. Contact Information

For any questions or concerns regarding this Cancellation Policy, please contact us at:

Email: hello@lengwadi.co.za

Lengwadi Code of Conduct

1. Introduction

Welcome to Lengwadi! Our platform connects creators and clients in the media and content development industries. To maintain a positive, professional, and trustworthy environment, we have established this Code of Conduct. This code ensures that all interactions on our platform are respectful, honest, and comply with relevant laws and regulations, including the South African Consumer Protection Act, GDPR, and POPIA.

2. General Principles

2.1 Professionalism:

• All users must conduct themselves in a professional manner at all times.
• Responses to inquiries should be timely and courteous.
• Users must communicate clearly and respectfully in all interactions.

2.2 Honesty and Integrity:

• Users must provide accurate and truthful information in their profiles, listings, and communications.
• Misrepresentation, fraud, and dishonesty are strictly prohibited.

2.3 Respect for Privacy:

• Users must respect the privacy of others and not share personal or sensitive information without consent.
• Compliance with POPIA and GDPR is mandatory, ensuring responsible handling of personal data.

3. User Conduct

3.1 Prohibited Conduct:

• Illegal activities, harassment, discrimination, hate speech, and abuse are strictly prohibited.
• Inappropriate content, including offensive, defamatory, or otherwise objectionable material, is not allowed.
• Spamming, unsolicited messages, and false information are prohibited.
• Users must not take Lengwadi.co.za customers off the platform for transactions.

3.2 Intellectual Property:

• Respect the intellectual property rights of others. Do not post content that you do not own or have permission to use.
• By posting content on Lengwadi, users grant a limited, non-exclusive license to use, display, and promote the content on our platform and marketing materials.

3.3 Dispute Resolution:

• Users should handle conflicts or disagreements respectfully and attempt to resolve issues amicably.
• Lengwadi will provide support in dispute resolution but will primarily act to suspend or terminate accounts if necessary.

4. Creator Responsibilities

4.1 Accurate Representation:

• Creators must accurately describe their services and deliver on their promises.
• All promotional material and content should be truthful and not misleading.

4.2 Privacy and Data Protection:

• Creators must comply with POPIA and GDPR when handling clients’ personal data.
• Sensitive information should only be requested if essential for service delivery, and creators must ensure its protection.

4.3 Client Interactions:

• Creators must be professional and courteous in all client interactions.
• Timely responses to inquiries and messages are essential.

5. Client Responsibilities

5.1 Respectful Engagement:

• Clients must engage with creators respectfully and professionally.
• Any concerns or issues should be communicated clearly and politely.

5.2 Accurate Information:

• Clients must provide accurate and truthful information when creating an account, booking services, and communicating with creators.
• Misrepresentation or providing false information is not allowed.

6. Reporting and Enforcement

6.1 Reporting Violations:

• Users can report violations of this Code of Conduct by contacting abuse@lengwadi.co.za with detailed information.

6.2 Investigation and Action:

• Lengwadi will investigate reports of violations and take appropriate action, which may include warnings, suspension, or termination of accounts.

7. Compliance with Laws and Regulations

7.1 South African Consumer Protection Act:

• Lengwadi is committed to protecting consumer rights as outlined in the South African Consumer Protection Act.
• Users have the right to fair and honest dealing, disclosure of information, and fair value, good quality, and safety.

7.2 GDPR Compliance:

• Users in the European Union have rights under GDPR, including access, rectification, deletion, restriction of processing, and data portability.

7.3 POPIA Compliance:

• Users in South Africa have rights under POPIA, including access to their personal information, correction or deletion requests, and objections to processing.

8. Accessibility and Inclusion

8.1 Inclusive Environment:

• Lengwadi aims to create an inclusive environment for all users, including those with disabilities.
• We welcome feedback on how to improve accessibility and inclusivity.

8.2 Contact for Accessibility Issues:

• For accessibility-related inquiries or feedback, please contact help@lengwadi.co.za.

9. Amendments

9.1 Changes to Code of Conduct:

• Lengwadi reserves the right to amend this Code of Conduct at any time. Users will be notified of significant changes via the Lengwadi website or email.

10. Contact Information

For any questions or concerns regarding this Code of Conduct, please contact us at:

Email: hello@lengwadi.co.za

Community Guidelines Policy

1. Introduction

Welcome to Lengwadi! Our platform is built to connect creators and clients in the media and content development industries. To ensure a positive and professional environment, we have established these Community Guidelines. These guidelines are designed to promote respectful, honest, and professional interactions on our platform and to comply with South African Consumer Protection Act, GDPR, and POPIA.

2. Scope

These guidelines apply to all users of Lengwadi, including creators, clients, and visitors. By using our platform, you agree to adhere to these guidelines and understand that violations may result in suspension or termination of your account.

3. General Conduct

3.1 Professionalism:

• All interactions on Lengwadi must be professional, respectful, and courteous. Users are expected to communicate clearly and respond in a timely manner.
• Harassment, discrimination, hate speech, and any form of abuse are strictly prohibited.

3.2 Honesty and Integrity:

• Users must provide accurate and truthful information in their profiles, listings, and communications. Misrepresentation, fraud, and dishonesty will not be tolerated.
• Creators must accurately describe their services and deliver on their promises.

3.3 Respect for Privacy:

• Respect the privacy of others. Do not share personal or sensitive information without consent.
• Compliance with POPIA and GDPR is mandatory. Users must handle personal data responsibly and in accordance with these regulations.

4. Prohibited Activities

4.1 Illegal Activities:

• Engaging in or promoting illegal activities is strictly prohibited. This includes activities that violate local, national, or international laws.

4.2 Inappropriate Content:

• Content that is offensive, defamatory, or otherwise inappropriate is not allowed. This includes content that promotes violence, hate speech, or discrimination.

4.3 Spamming and Unsolicited Messages:

• Sending unsolicited messages, advertisements, or spamming other users is not allowed.

4.4 Falsification of Information:

• Users must not falsify information, including payment details, identities, or transaction records.

5. Intellectual Property

5.1 Respect for Intellectual Property:

• Respect the intellectual property rights of others. Do not post content that you do not own or have permission to use.
• By posting content on Lengwadi, you grant us a limited, non-exclusive license to use, display, and promote the content on our platform and marketing materials.

5.2 Copyright Infringement:

• If you believe your copyright has been infringed, please contact us at abuse@lengwadi.co.za with the relevant information.

6. Reporting and Enforcement

6.1 Reporting Violations:

• Users can report violations of these guidelines by contacting us at abuse@lengwadi.co.za. Please provide as much detail as possible.

6.2 Investigation and Action:

• Lengwadi will investigate all reports of violations and take appropriate action, which may include warnings, suspension, or termination of accounts.

7. Compliance with Laws and Regulations

7.1 South African Consumer Protection Act:

• Lengwadi is committed to protecting consumer rights as outlined in the South African Consumer Protection Act. This includes the right to fair and honest dealing, the right to disclosure of information, and the right to fair value, good quality, and safety.

7.2 GDPR Compliance:

• Users in the European Union have rights under the GDPR, including the right to access, rectify, and delete their personal data, as well as the right to restrict processing and data portability.

7.3 POPIA Compliance:

• Users in South Africa have rights under POPIA, including the right to access their personal information, request correction or deletion of their personal information, and object to the processing of their personal information.

8. Accessibility and Inclusion

8.1 Inclusive Environment:

• Lengwadi strives to create an inclusive environment for all users, including those with disabilities. We are committed to making our platform accessible and welcome feedback on how we can improve accessibility.

8.2 Contact for Accessibility Issues:

• For accessibility-related inquiries or feedback, please contact us at help@lengwadi.co.za.

9. Amendments

9.1 Changes to Guidelines:

• Lengwadi reserves the right to amend these Community Guidelines at any time. Users will be notified of significant changes through the Lengwadi website or via email.

10. Contact Information

For any questions or concerns regarding these Community Guidelines, please contact us at:

Email: hello@lengwadi.co.za

Lengwadi Copyright Policy

1. Introduction

Welcome to Lengwadi.co.za (“Lengwadi”). We respect the intellectual property rights of others and expect our users to do the same. This Copyright Policy outlines our procedures for addressing claims of copyright infringement in accordance with South African Copyright Law, the Protection of Personal Information Act (POPIA), and the General Data Protection Regulation (GDPR).

2. Ownership of Content

2.1. All content uploaded, shared, or furnished by creators on Lengwadi remains the intellectual property of the creators, except where explicitly stated otherwise.

2.2. By submitting content to Lengwadi, creators grant Lengwadi a non-exclusive, worldwide, royalty-free license to use, distribute, reproduce, modify, adapt, and publicly display such content for promotional and marketing purposes. This license does not transfer ownership rights, which remain with the creator.

3. Reporting Copyright Infringement

3.1. If you believe that your copyrighted work has been used or copied in a way that constitutes copyright infringement, please provide our Designated Copyright Agent with the following information:

• A description of the copyrighted work that you claim has been infringed.
• A description of where the allegedly infringing material is located on the platform, including the specific URL(s) if possible.
• Your address, telephone number, and email address.
• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest.

3.2. Takedown requests should be sent to abuse@lengwadi.co.za.

4. Responding to Takedown Notices

4.1. Upon receipt of a valid takedown notice, Lengwadi will:

• Remove or disable access to the allegedly infringing material.
• Notify the user who uploaded the material of the takedown notice and provide them with a copy of the notice.
• If applicable, provide the user with an opportunity to submit a counter-notification.

5. Counter-Notification

5.1. If you believe that your content was removed or disabled by mistake or misidentification, you may submit a counter-notification to our Designated Copyright Agent. The counter-notification must include:

• Your physical or electronic signature.
• Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or disabled.
• A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification.
• Your name, address, telephone number, and email address.
• A statement that you consent to the jurisdiction of the competent courts of South Africa and that you will accept service of process from the person who provided the original notification of infringement or an agent of such person.

5.2. Upon receipt of a valid counter-notification, Lengwadi will:

• Forward the counter-notification to the original complaining party.
• Restore the removed material or cease disabling access to it within 10-14 business days, unless the complaining party notifies us that they have filed an action seeking a court order to restrain the user from engaging in infringing activity related to the material in question.

6. Repeat Infringers

6.1. Lengwadi will, in appropriate circumstances, terminate the accounts of users who are repeat infringers.

7. Protection of Personal Information

7.1. Lengwadi complies with the Protection of Personal Information Act (POPIA) and the General Data Protection Regulation (GDPR) regarding the collection, use, and storage of personal data.

7.2. Personal information collected in the course of the copyright infringement reporting process will be used solely for the purpose of addressing the reported infringement and will be handled in accordance with our Privacy Policy.

8. Disclaimer

8.1. Lengwadi cannot be held liable for the content uploaded by its users. All users are responsible for ensuring that their content does not infringe on any copyright or other proprietary rights.

9. Contact Information

For any questions or concerns about this Copyright Policy or to report copyright infringement, please contact our Designated Copyright Agent at:

Email: abuse@lengwadi.co.za

Dispute Resolution Policy

1. Introduction

Lengwadi is dedicated to providing a seamless and professional experience for both customers and creators. This Dispute Resolution Policy outlines the procedures for resolving disputes that may arise between users, creators, and Lengwadi. Our goal is to resolve conflicts fairly, promptly, and efficiently, ensuring compliance with South African law, GDPR, and POPIA regulations.

2. Scope

This policy applies to all disputes arising out of or related to the use of Lengwadi.co.za, including but not limited to:

• Disputes between customers and creators
• Disputes between users and Lengwadi
• Any other disputes arising from the services provided on the platform

3. Informal Resolution

3.1 Encouraging Direct Communication:

• Lengwadi encourages users and creators to resolve disputes through direct communication. Many issues can be resolved quickly and amicably by discussing concerns openly and honestly.

3.2 Support Team Assistance:

• If direct communication fails, users and creators can contact our support team at hello@lengwadi.co.za for assistance in mediating the dispute.

4. Formal Dispute Resolution

4.1 Submission of a Formal Complaint:

• If informal resolution is unsuccessful, users or creators may submit a formal complaint to Lengwadi. The complaint must include:
  • The full names and contact details of the parties involved
  • A detailed description of the dispute
  • Any supporting documents or evidence
  • The specific resolution being sought

4.2 Investigation and Response:

• Upon receiving a formal complaint, Lengwadi will acknowledge receipt within 3 business days and begin an investigation. Both parties may be contacted for additional information. A formal response will be provided within 14 business days.

4.3 Mediation:

• If the dispute remains unresolved, Lengwadi may recommend mediation. Mediation is a voluntary process where a neutral third-party mediator helps the parties reach a mutually acceptable resolution. The costs of mediation will be shared equally by the parties involved.

5. Arbitration

5.1 Agreement to Arbitrate:

• If mediation fails, disputes will be resolved through binding arbitration in accordance with the Arbitration Act of South Africa. By using Lengwadi.co.za, all parties agree to submit to arbitration for any disputes that cannot be resolved informally or through mediation.

5.2 Arbitration Procedure:

• The arbitration will be conducted by a single arbitrator appointed by mutual agreement of the parties or, failing agreement, by the Arbitration Foundation of Southern Africa (AFSA).
• The arbitration will take place in Johannesburg, South Africa.
• The arbitrator’s decision will be final and binding on all parties.

6. GDPR and POPIA Compliance

6.1 GDPR Rights:

• Users in the European Union have the right to:
  • Access their personal data
  • Rectify inaccurate data
  • Erase personal data
  • Restrict processing of their data
  • Object to processing
  • Data portability

6.2 POPIA Rights:

• Users in South Africa have the right to:
  • Access their personal information
  • Request correction or deletion of personal information
  • Object to the processing of personal information
  • Lodge a complaint with the Information Regulator

6.3 Submission of GDPR/POPIA Requests:

• Users may submit requests regarding their personal data to hello@lengwadi.co.za. Lengwadi will respond to such requests in accordance with applicable data protection laws.

7. Confidentiality

All information disclosed during the dispute resolution process, including mediation and arbitration, will be kept confidential and will not be disclosed to any third party without the express consent of the parties involved, except as required by law.

8. No Waiver

The failure of Lengwadi to enforce any right or provision of this Dispute Resolution Policy will not constitute a waiver of such right or provision.

9. Amendments

Lengwadi reserves the right to amend this Dispute Resolution Policy at any time. Users will be notified of any significant changes through the Lengwadi website or via email.

10. Contact Information

For any questions or concerns regarding this Dispute Resolution Policy, please contact us at:

Email: hello@lengwadi.co.za

Privacy Policy

1. Introduction

Lengwadi.co.za (“Lengwadi”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect various types of information to provide and improve our services, including:

2.1 Personal Information:

• Name and Surname
• Contact Information: Physical addresses, email addresses, phone numbers
• Social Media Information: Profile names and links
• Favorites and Bookmarks of listed services and products
• Transactional History
• Payment Details

2.2 Usage Information:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on pages, navigation paths

2.3 Cookies and Tracking Technologies:

• We use third-party cookies for marketing and customization purposes. Users can manage their cookie preferences by accepting or rejecting cookies upon logging onto the platform.

3. How We Use Your Information

We use the collected information for various purposes, including:

3.1 Providing and Improving Services:

• To facilitate the creation and management of your account.
• To provide you with customer support.
• To personalize your experience on our website.

3.2 Communication:

• To send you updates, newsletters, and promotional materials.
• To respond to your inquiries and requests.

3.3 Compliance and Protection:

• To comply with legal obligations, including those under POPIA and GDPR.
• To protect our rights, privacy, safety, or property, and that of our users and the public.

4. How We Share Your Information

We may share your information in the following ways:

4.1 With Service Providers:

• We may share your information with third-party service providers who perform services on our behalf.

4.2 Business Transfers:

• In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4.3 Legal Obligations:

• We may disclose your information to comply with legal requirements, such as responding to a subpoena or court order.

5. Security of Your Information

We implement various security measures to protect your information:

5.1 Data Protection:

• We comply with the Protection of Personal Information Act (POPIA) and General Data Protection Regulation (GDPR) to safeguard your personal information.

5.2 Security Measures:

• We use encryption, firewalls, and secure socket layer technology (SSL) to protect your data.

6. Your Rights Regarding Your Information

You have the following rights regarding your personal information:

6.1 Access and Correction:

• You can request access to and correction of your personal information.

6.2 Deletion:

• You can request the deletion of your personal information, subject to certain legal exceptions.

6.3 Data Portability:

• You can request a copy of your personal information in a structured, machine-readable format.

6.4 Objection and Restriction:

• You can object to or request the restriction of the processing of your personal information.

6.5 Withdrawal of Consent:

• You can withdraw your consent to the processing of your personal information at any time.

7. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that any such transfers comply with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website. Your continued use of the website after the changes take effect constitutes your acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: abuse@lengwadi.co.za

Refund Policy

1. Introduction

At Lengwadi, we strive to ensure that our customers and creators have a seamless and satisfactory experience. This Refund Policy outlines the terms and conditions under which refunds may be issued for services booked through Lengwadi.co.za.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

2.1 Cancellation Requests:

• Customer-Initiated Cancellations: If the cancellation request is made more than 48 hours before the scheduled service date and the cancellation is accepted by the service provider, the customer is eligible for a refund.
• Service Provider-Initiated Cancellations: If a service provider cancels a booking at any time, the customer is eligible for a full refund.

2.2 Force Majeure:

• Refunds will be issued if the service cannot be delivered due to unforeseen circumstances beyond the control of both parties, such as natural disasters or other acts of God.

2.3 Service Quality Issues:

• In cases where the service provided does not meet the agreed-upon standards or is not delivered as promised, customers may be eligible for a refund, subject to investigation and approval by Lengwadi.

3. Refund Process

3.1 Submitting a Refund Request:

• Customers can submit a refund request by logging into their Lengwadi account and navigating to the relevant booking details page.
• Alternatively, refund requests can be sent to our support team at hello@lengwadi.co.za.

3.2 Processing Time:

• Refund requests will be reviewed and processed within 7-10 business days of receipt.
• Customers will be notified of the outcome of their refund request via email.

4. Refund Amounts

4.1 Full Refunds:

• Full refunds will be issued in cases of service provider-initiated cancellations or force majeure events.

4.2 Partial Refunds:

• Partial refunds will be issued for customer-initiated cancellations made more than 48 hours before the service date, subject to a 20% cancellation fee awarded to Lengwadi.

4.3 No Refunds:

• No refunds will be issued for cancellations made within 48 hours of the service date, except in cases where the service provider cancels the booking or in force majeure events.

5. Fees and Charges

5.1 Cancellation Fees:

• A 20% cancellation fee will be deducted from the refund amount for customer-initiated cancellations made more than 48 hours before the service date.

5.2 Transaction Fees:

• Lengwadi will not refund any transaction fees incurred during the booking process.

6. Disputes and Resolution

6.1 Dispute Resolution:

• Disputes between customers and service providers will be handled in accordance with our Dispute Resolution Policy.
• Lengwadi will facilitate communication between the parties to resolve the dispute amicably.

6.2 Arbitration:

• If disputes cannot be resolved informally, they will be submitted to arbitration as per the laws of South Africa.

7. Legal and Regulatory Compliance

7.1 GDPR Compliance:

• Customers in the European Union have the right to request a refund in compliance with the GDPR. This includes the right to withdraw consent for the processing of personal data related to the transaction.

7.2 POPIA Compliance:

• Customers in South Africa have the right to request a refund in compliance with the Protection of Personal Information Act (POPIA). This includes the right to access and correct personal information related to the transaction.

8. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at:

Email: hello@lengwadi.co.za

Lengwadi Terms of Service

1. Introduction

Welcome to Lengwadi.co.za (“Lengwadi”). By accessing or using our platform, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our services.

2. Definitions

• User: Any individual or entity using Lengwadi.
• Creator: Service providers or individuals offering services or products through Lengwadi.
• Client: Users who purchase services or products from Creators.
• Content: Any text, images, videos, or other material uploaded, posted, or shared on Lengwadi.

3. Account Registration

3.1. Users must create an account to access certain features of Lengwadi. During registration, you agree to provide accurate, current, and complete information and to update this information as needed.

3.2. You are responsible for safeguarding your account credentials and for all activities that occur under your account. Notify us immediately if you suspect any unauthorized use of your account.

4. Use of the Platform

4.1. Users must comply with the Protection of Personal Information Act (POPIA) at all times.

4.2. Users should not reveal sensitive information unless necessary for the fulfillment of requested services.

4.3. Creators may only request sensitive information from clients if it is essential for service delivery and must treat such information as confidential.

4.4. Creators grant Lengwadi a non-exclusive, worldwide, royalty-free license to use their content for promotional and marketing purposes. Intellectual property rights remain with the creator.

4.5. Users must not use Lengwadi to engage in or promote any form of hate speech, bigotry, violence, harassment, or abuse.

4.6. Users must maintain professionalism in all engagements and activities on Lengwadi.

4.7. Users must provide true, accurate, and complete information. Creators must promote their services honestly and avoid embellishment or dishonesty.

5. Prohibited Activities

5.1. Illegal activities, causing harm, dishonest activities, spamming, unsolicited engagements, falsifying information, and directing payments outside Lengwadi are strictly prohibited.

6. Intellectual Property Rights

6.1. The intellectual property of users remains their own. Lengwadi has provisional and limited rights to use this content for promotional purposes.

7. Dispute Resolution

7.1. Disputes between users and Lengwadi will be resolved through arbitration in accordance with South African laws.

8. Limitation of Liability

8.1. Lengwadi cannot be held liable for the services or products provided by Creators. We are a platform facilitating connections between users and creators.

8.2. Lengwadi is not responsible for disputes between clients and creators. Our involvement is limited to account suspension or termination as deemed necessary.

9. Privacy Policy

9.1. We collect personal information such as names, contact details, social media information, transaction history, and payment details.

9.2. Information is used and shared anonymously and in compliance with POPIA and GDPR.

9.3. Users have rights regarding their personal information as outlined in POPIA.

9.4. Privacy-related inquiries can be sent to abuse@lengwadi.co.za.

10. Cookie Policy

10.1. Lengwadi uses third-party cookies for marketing and customization.

10.2. Users can manage their cookie preferences by accepting or rejecting cookies upon logging onto the platform.

11. Copyright Policy

11.1. Users must respect the intellectual property rights of others. Any copyright infringement claims should be sent to abuse@lengwadi.co.za with proof of violation and ownership.

12. Refund Policy

12.1. Refunds are issued if cancellation requests are made more than 48 hours before the booking and accepted by the other party, or if service delivery is made impossible due to an act of God.

12.2. A 20% cancellation fee applies, awarded to Lengwadi Co.

13. Cancellation Policy

13.1. Users can cancel bookings through their dashboard. Cancellation requests must be made more than 48 hours before the booking date.

13.2. A 20% cancellation fee applies, awarded to Lengwadi Co.

14. Dispute Resolution Policy

14.1. Disputes are resolved through arbitration.

14.2. Disputes are escalated to arbitration if they cannot be resolved informally.

15. Code of Conduct

15.1. Users must be truthful, honest, courteous, respectful, and professional at all times.

15.2. Creators must respond timely to inquiries and provide clear, honest, and complete information.

16. Community Guidelines

16.1. Acceptable content and interactions are limited to services and products available on Lengwadi.

16.2. Inappropriate content or behavior can be reported to abuse@lengwadi.co.za.

16.3. Violations of community guidelines may result in account suspension or termination.

17. Accessibility Policy

17.1. Lengwadi is committed to ensuring accessibility for users with disabilities.

17.2. Accessibility-related inquiries or feedback can be sent to help@lengwadi.co.za.

18. Changes to the Terms

18.1. Lengwadi reserves the right to modify these Terms at any time. Users will be notified of significant changes, and continued use of the platform constitutes acceptance of the revised Terms.

19. Contact Information

For any questions or concerns about these Terms, please contact us at hello@lengwadi.co.za.

Lengwadi Verification Agreement

1. Introduction

This Verification Agreement (“Agreement”) is entered into by and between Lengwadi.co.za (“Lengwadi”) and the undersigned user (“User”) for the purpose of verifying the authenticity and credibility of listings and users on the Lengwadi platform.

2. Verification Process

2.1 Lengwadi reserves the right to verify the information provided by Users during the registration process and thereafter.

2.2 Users agree to cooperate with Lengwadi’s verification process, which may include but is not limited to, providing official documents supporting ownership or relation to listed items or services.

2.3 Lengwadi may conduct continuous verification checks and processes to ensure the accuracy and reliability of listings and users on the platform.

3. Verification Criteria

3.1 Users understand and agree that Lengwadi will give preferential approval to businesses that belong to official quality assurance boards/organizations.

3.2 Users acknowledge that verification by Lengwadi does not constitute an endorsement or guarantee of the quality, reliability, or authenticity of listed items or services.

4. Verification Status

4.1 Users understand that verification by Lengwadi is contingent upon meeting the verification criteria outlined in this Agreement.

4.2 Lengwadi reserves the right to revoke or suspend the verification status of a User if they fail to meet the verification criteria or engage in behavior that violates the terms of service.

5. User Responsibilities

5.1 Users are responsible for ensuring the accuracy and completeness of the information provided during the verification process.

5.2 Users agree to promptly update Lengwadi of any changes to their information that may affect their verification status.

6. Indemnification

6.1 Users agree to indemnify and hold harmless Lengwadi, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, liabilities, or expenses arising out of or related to the verification process.

7. Governing Law

7.1 This Agreement shall be governed by and construed in accordance with the laws of [Jurisdiction], without regard to its conflict of law principles.

8. Entire Agreement

8.1 This Agreement constitutes the entire agreement between Lengwadi and the User regarding the verification of listings and users on the platform and supersedes all prior and contemporaneous agreements and understandings, whether written or oral.

9. Acceptance

By using Lengwadi.co.za and agreeing to this Agreement, the User acknowledges that they have read, understood, and agree to be bound by all the terms and conditions herein.